Terms

1. Purchases in our studio

When you purchase a product or service in our studio, the sale is final. Legally, there is no right of withdrawal for in-studio purchases.

Your Responsibility: You are responsible for thoroughly inspecting the condition of the product and requesting additional information before completing the purchase.

Returns and Exchanges: Unless explicitly agreed otherwise with the seller, the seller reserves the right to determine the terms for exchanges or refunds (e.g., via cash or a studio voucher).

Deposits: If a deposit (down payment) is made, the following rules apply:
- The deposit amount is 50% of the total price.
- If the customer decides to cancel the purchase after paying a deposit, the deposit is non-refundable.

2. Online Purchases (Webshop)

For online orders, customers have a 14-day right of withdrawal, regardless of the reason. Below you will find the full General Terms and Conditions for distance selling.

Article 1 - Definitions

In these terms and conditions, the following definitions apply:
- Cooling-off Period: The period within which the consumer may exercise their right of withdrawal.
- Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance agreement with the entrepreneur.
- Right of Withdrawal: The option for the consumer to cancel the distance agreement within the cooling-off period.
- Entrepreneur: KONA, the party offering products and/or services to consumers at a distance.

Article 2 - Identity of the Entrepreneur

KONA INTERIOR part of KUBUNI MULTIMEDIA
Address showroom: Schoolstraat 14b, 9870 Machelen/Zulte
VAT Number: BE 0848 330 524

Article 3 - Applicability

These terms apply to every online offer and every distance agreement concluded between the entrepreneur and the consumer. By making a purchase, the buyer acknowledges that these terms are available on the website and that it is their responsibility to read them.

Article 4 - The Offer

Vintage Products: Our items are often unique and second-hand. Images are a true representation, but minor discrepancies may occur.

Pricing: For second-hand (margin) goods, no VAT is charged. Any delivery costs will be clearly stated before the agreement is finalized.

Article 5 - The Agreement

The agreement is finalized when the consumer accepts the offer and fulfills the specified conditions. The entrepreneur will immediately confirm receipt of acceptance electronically.

Article 6 - Right of Withdrawal (Online)

The consumer has 14 days to dissolve the agreement, starting the day after receiving the product.

Handling: During the cooling-off period, the consumer must handle the product and packaging with care. You may only unpack or use the product to the extent necessary to decide whether you wish to keep it.

Exclusion: This right does not apply to purchases made in the studio.

Article 7 - Costs in Case of Withdrawal

If the right of withdrawal is used, the return shipping costs are the responsibility of the consumer.

Original shipping costs paid at the time of order are non-refundable.

The entrepreneur will refund the purchase amount as soon as possible, but no later than 14 days after the return shipment has been received and approved.

Article 8 - Exclusion of Right of Withdrawal

The right of withdrawal is excluded for:
- Products made to the consumer's specifications (custom-made).
- Items that are clearly personal in nature or cannot be returned due to their nature.

Article 9 - Pricing

Prices will not be increased during the validity period stated in the offer, except for changes resulting from VAT rate adjustments or legal regulations.

Article 10 - Conformity and Warranty

Vintage Status: The consumer must take into account that they are purchasing a vintage product which may show signs of wear. No further warranties are given beyond the described characteristics.

Electronics: Electronic devices are sold as collector's items and are not intended for daily use. A qualified electrician should be consulted before use.

Warranty claims are void if defects result from normal wear and tear, improper handling, or repairs by third parties.

Article 11 - Delivery and Execution

The company will process accepted orders with speed, at the latest within 30 days. The risk of damage or loss remains with the entrepreneur until the moment of delivery to the consumer.

Article 12 - Complaints and Disputes

Complaints regarding the execution of the agreement must be submitted clearly and fully within a reasonable time. The entrepreneur will respond within 14 days. These Terms are governed by Belgian law. The courts of Ghent shall have exclusive jurisdiction over any disputes arising from these Terms.